Refund Policy for Smart Card Recharges

All smart card recharges made through this platform are final transactions. Once a recharge is successfully processed, it cannot be canceled, and refunds are not permitted.

Failed Transactions

In the rare event that your smart card recharge fails but the amount has been debited from your account, our payment processor Razorpay will automatically initiate a refund within 5–7 business days.

Need Assistance?

If you have any questions or concerns regarding your transaction, our customer support team is here to help.

For faster resolution, please include the following in your email:

• Payment ID/Reference number
• Smart card number
• Transaction date and amount
• Any relevant screenshots of the issue